Acceptance of Terms

Agreement to Terms

By accessing the Namo Farm Ltd website at namofarmltd.vercel.app, contacting us for the purpose of placing an order, or collecting goods from our facility, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

Business Customers

Our services are intended exclusively for business-to-business (B2B) wholesale clients including hotels, restaurants, supermarkets, bakeries, schools, food manufacturers, and retailers. We do not supply individual retail consumers through this channel.

Capacity to Contract

By placing an order, you confirm that you are authorised to enter into a binding commercial agreement on behalf of your business entity, and that your business is legally registered and operates in compliance with applicable Kenyan law.

Orders & Collection

Order Process

Orders must be placed by calling or messaging us on 0792 929494 (call or WhatsApp). All orders are subject to availability. An order is confirmed only when you receive explicit confirmation from a Namo Farms representative specifying your quantity, grade, and collection window.

Minimum Order Volume

We reserve the right to impose minimum order quantities. These will be communicated at the time of enquiry. We are under no obligation to accept orders that fall below minimum thresholds.

Collection Only — No Delivery

Namo Farm Ltd operates on a farm-gate collection model exclusively. We do not offer delivery services. All clients are responsible for arranging their own transport to our facility on Kajiado-Mashuuru-Isara Rd. Exact GPS coordinates are provided upon order confirmation.

Collection Windows

Collections must occur within the agreed window (Monday to Saturday, 8:00 AM – 6:00 PM). Arriving outside your confirmed window may result in your order being made available to other clients. We accept no liability for spoilage or loss resulting from a missed collection window.

Pricing & Payment

Pricing

All prices quoted are in Kenyan Shillings (KES) and are exclusive of any applicable VAT unless otherwise stated. Prices are subject to change without prior notice, reflecting market conditions. The price applicable to your order is the price confirmed at the time of your order confirmation.

Payment Terms

Payment terms are communicated at the time of order confirmation and may vary based on your account history and volume. Standard terms may include payment on collection or agreed credit terms for established clients. We reserve the right to require full payment in advance for new accounts.

Invoice & Records

A delivery note or invoice will be provided at the point of collection. It is your responsibility to verify quantities at the time of collection and raise any discrepancies before leaving the premises. Claims cannot be entertained after the goods have left our facility.

Quality & Returns

KEBS Compliance

All eggs supplied by Namo Farm Ltd are produced in compliance with Kenya Bureau of Standards (KEBS) requirements. Grade selection is carried out on-farm and is subject to the inherent natural variation of agricultural produce.

Inspection at Collection

Clients are strongly advised to inspect their order at the point of collection. Our staff will facilitate inspection of your consignment. Quality claims will only be considered if raised before the goods leave our facility.

Breakage & Handling

Risk of loss, breakage, or damage passes to the client at the point of collection. Namo Farm Ltd accepts no liability for breakage or deterioration that occurs during client-arranged transport or after the goods have left our premises.

Shortfall Claims

Any claims regarding quantity shortfalls must be raised within 24 hours of collection and supported by written documentation. Approved claims will be remedied by a credit note or replacement at our discretion.

Intellectual Property

Website Content

All content on this website including text, images, branding, logos, and design elements is the property of Namo Farm Ltd or its licensors. You may not reproduce, distribute, or use any content for commercial purposes without our express written consent.

Trademarks

"Namo Farm Ltd", "Namo Farms", and associated logos and trade dress are proprietary marks of Namo Farm Ltd. Unauthorised use of these marks in commerce is strictly prohibited and may result in legal action.

Limitation of Liability

No Consequential Damages

To the fullest extent permitted by Kenyan law, Namo Farm Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profit or business interruption, arising from your use of our services or goods.

Maximum Liability

Our total aggregate liability to you for any claim arising out of or in connection with these terms shall not exceed the total value paid by you to Namo Farm Ltd for the specific order giving rise to the claim.

Force Majeure

We shall not be liable for any failure or delay in fulfilling orders caused by circumstances beyond our reasonable control, including but not limited to disease outbreaks, natural disasters, government directives, power interruptions, or disruptions to supply chains.

Prohibited Uses

Prohibited Activities

You agree not to use our website or services: (a) in any way that violates applicable Kenyan or international law; (b) to transmit unsolicited commercial communications; (c) to impersonate Namo Farm Ltd or misrepresent any affiliation with us; (d) to engage in any conduct that disrupts or interferes with the integrity of our operations.

Resale Restrictions

Goods purchased from Namo Farm Ltd may be resold in the ordinary course of your business. However, you may not misrepresent the origin, grade, or certification status of goods, or remove, alter, or obscure any labelling applied by Namo Farm Ltd.

Governing Law & Disputes

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Kenya. Both parties submit to the exclusive jurisdiction of the Kenyan courts for the resolution of any disputes arising hereunder.

Dispute Resolution

Before initiating formal legal proceedings, both parties agree to attempt in good faith to resolve any dispute through direct negotiation. Notice of a dispute must be given in writing. If a dispute is not resolved within 30 days of written notice, either party may pursue legal remedies.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable.