Information We Collect

Information You Provide Directly

When you contact us by phone, WhatsApp, or any other channel to place an order or make an enquiry, we may collect your name, business name, phone number, and any order-related details you share voluntarily.

Automatically Collected Data

Our website may collect standard server logs including your IP address, browser type, referring URL, and pages visited. This data is used solely for operational security and aggregate analytics it is never sold or rented to third parties.

Cookies & Local Storage

We use only essential, first-party cookies required to maintain basic website functionality. We do not deploy advertising, tracking, or third-party analytics cookies. You may disable cookies in your browser settings without loss of core functionality.

How We Use Your Information

Order Fulfilment

Contact details you provide are used exclusively to confirm stock availability, lock in your collection window, and communicate order-specific updates. We do not use this data for unsolicited marketing.

Service Improvement

Aggregated, anonymised usage data from our website helps us understand which information is most useful to our clients so we can improve our digital presence. No individual is identifiable from this analysis.

Legal Compliance

We may retain transaction records as required under Kenyan tax law (Income Tax Act, VAT Act) and respond to lawful requests from regulatory authorities. We will notify you of any such disclosure where legally permitted to do so.

Data Sharing & Disclosure

No Sale of Personal Data

We do not sell, trade, or rent your personal information to any third party, advertiser, or data broker under any circumstances.

Service Providers

We do not sell your information. We only exchange essential configuration data with trusted infrastructure infrastructure such as our database hosting layers and secure authentication social providers (e.g., Google or Apple) strictly to verify user identities and process secure session tokens. These platforms handle data strictly as required to fulfill their technical routing protocols.

Legal Obligations

We may disclose information if required by law, court order, or governmental authority in Kenya, or where necessary to protect the rights, property, or safety of Namo Farm Ltd, our clients, or the public.

Data Security

Technical Safeguards

Our website is served over HTTPS with TLS encryption. Access to any stored client data is restricted to authorised personnel on a need-to-know basis. We conduct periodic reviews of our security practices.

Retention Period

Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Kenyan law. Order records are typically retained for seven years in line with standard commercial practice.

Breach Response

In the unlikely event of a data breach that affects your personal information, we will notify affected parties as soon as reasonably practicable, in accordance with applicable data protection obligations.

Your Rights

Access & Correction

You have the right to request a copy of the personal data we hold about you and to request correction of any inaccuracies. We will respond to such requests within 30 days.

Deletion

You may request deletion of your personal data at any time, subject to our legal retention obligations. Requests to delete data that we are legally required to retain will be declined with an explanation.

Opt-Out

If you have consented to receive communications from us (e.g. order confirmations or stock alerts via WhatsApp), you may withdraw consent at any time by notifying us through any of the contact channels below.

Policy Updates

Change Notification

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Material changes will be indicated by a revised "Last Updated" date at the top of this page. Continued use of our website or services following any update constitutes acceptance of the revised policy.

Governing Law

This policy is governed by the laws of Kenya. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the Kenyan courts.